To check in, use either your physical key tag or your virtual key tag in our app.

Physical key tag:
Hold your key tag about 5 inches below the black box located to the right of the door.

Virtual key tag:

Open our app

Tap the QR code button in the bottom right corner of the home screen

Hold your phone about 5 inches below the black box to the right of the door

Once scanned, the door should unlock automatically.

The most common reason the door won’t unlock is a failed or past-due payment.

What to do first:

Open the app and check for a failed payment notification

Submit the payment directly through the app
OR

Stop by during staffed hours and we’ll help you in person

Still not working or believe you’re in good standing?
You can call our door company’s 24-hour Member ACS Support line directly from the door:

📞 1-844-738-3247

When prompted, provide your club number:

Swansea: 31800

West Columbia: 31801

They can assist you immediately with access issues.

You can update your billing information through the app or the Member Portal.

Option 1: Through the app

Open the app

Tap your profile image in the top left corner

Select Payment Methods

Update your payment information and save

Option 2: Through the Member Portal

Click the “Member Portal Login” button above

Log in or follow the prompts to create your account

📄 When creating your account, you’ll need your agreement number, which is included in the agreement email sent to you when you signed up.

If you need help locating your agreement or updating your billing, stop by during staffed hours and we’ll be happy to help.