Member Services
New Horizon
Fitness Center
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achieve your goals!
Our Blog
Your Sleigh the Day Challenge
December can feel like a total free-for-all…
BUT NOT THIS YEAR!
Say hello to the“Sleigh the Day Holiday Challenge”🛷…
A fun, flexible way to stay consistent with your healthy habits, without giving up your favorite holiday goodies.(No, you don’t have to skip the peppermint brownies!)
🎯Here’s how it works: You’ll earn points for doing healthy things that make you feel good, like getting in a quick workout, making sure you grab a colorful salad at lunch, setting aside time for a few mindful moments, or even choosing water over a sugary drink during those holiday parties.
Hit 25+ points in a week… and earn a “Sleigh Badge”
🎁Grab your FREE Sleigh the Day Holiday Challenge here! <<
You’ll finish the month feeling energized, strong, and ready for the new year… instead of starting January in a holiday hangover haze.
Ready to sleigh it?
Member Services
How do I Check in?
To check in, use either your physical key tag or your virtual key tag in our app.
Physical key tag:
Hold your key tag about 5 inches below the black box located to the right of the door.
Virtual key tag:
Open our app
Tap the QR code button in the bottom right corner of the home screen
Hold your phone about 5 inches below the black box to the right of the door
Once scanned, the door should unlock automatically.
Why won't the door let me in?
The most common reason the door won’t unlock is a failed or past-due payment.
What to do first:
Open the app and check for a failed payment notification
Submit the payment directly through the app
OR
Stop by during staffed hours and we’ll help you in person
Still not working or believe you’re in good standing?
You can call our door company’s 24-hour Member ACS Support line directly from the door:
📞 1-844-738-3247
When prompted, provide your club number:
Swansea: 31800
West Columbia: 31801
They can assist you immediately with access issues.
How do I update my billing information?
You can update your billing information through the app or the Member Portal.
Option 1: Through the app
Open the app
Tap your profile image in the top left corner
Select Payment Methods
Update your payment information and save
Option 2: Through the Member Portal
Click the “Member Portal Login” button above
Log in or follow the prompts to create your account
📄 When creating your account, you’ll need your agreement number, which is included in the agreement email sent to you when you signed up.
If you need help locating your agreement or updating your billing, stop by during staffed hours and we’ll be happy to help.
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